My membership
Everything you need to know about your membership lives here! Need to make changes?
Use the Membership Change Form!
Member benefits
Taking a break? Choose the option that makes sense for you.
Please use the Membership Change Request Form located at the bottom of this page for all freeze and termination requests! We can not accommodate any changes to your membership made in person or via phone.
eft freezes & terminations
Freezing Your EFT Membership
If you won’t be able to make it to the gym for a few months but plan to come back, you may want to consider freezing your membership!
Freezing your membership costs $10/month.
After submitting a freeze request, your membership will remain active until the 1st of the month you requested to freeze for. You can still use the facility during this time!
Your monthly rate will remain the same upon unfreezing in the event that our prices change.
You will not have to pay the Activation Fee when unfreezing your membership.
Your membership will remain frozen until you submit an unfreeze or termination request.
Prepaid Memberships can not be frozen.
Terminating Your EFT Membership
If you won’t be able to make it to the gym for many months, or don’t wish to climb with us anymore, you can terminate your membership.
After submitting a termination request, your membership will remain active until the 1st of the month you requested to cancel for. You can still use the facility during this time!
If you choose to restart your membership after it has been terminated, you will be charged the Activation Fee.
If you choose to restart your membership after it has been terminated, you will be charged the current monthly rate regardless of your previous rate.
Prepaid Memberships can not be terminated.
my Membership FAQs
-
Rental shoes, harnesses, and belay devices are not included with your membership, but you can purchase your own for a 20% discount in our gear shop!
-
Each member can bring a guest for free 1 time per calendar month. Ensure your guest has filled out a waiver, and check in upon arrival at the front desk.
Individuals can only be a guested in once per calendar month.
Guest Passes do not carry over to the next month.
-
Member Only Hours are special hours open only to MetroRock members. Members are able to bring a guest using their guest pass during these times!
Member Only Hours:
Tuesdays | 7:00am - 10:00am
Wednesdays | 7:00am - 10:00am
Thursdays | 8:00am - 10:00am
-
Prepaid Memberships will always terminate at the end of the prepaid period.
If you wish to renew, please purchase a new membership online or in person.
-
12 Month EFT Membership may be frozen. The duration of your freeze will be added on to the duration of your contract upon unfreezing.
12 Month EFT Membership can be terminated. Your membership will be retroactively converted to a standard Monthly EFT and you will be billed for the difference in dues accumulated for the duration of your membership. Terminating also incurs a convenience fee equivalent to the current Activation Fee.
-
Yes! MetroRock has a Member Referral Punch Card program.
Read about it here!
Have a question not listed here? Give us a call!
Billing occurs on the first of every month. All change requests must be submitted at least 1 week prior to the next bill date!
Use this form to:
Terminate or Freeze your Monthly EFT membership
Unfreeze your membership
Update or change your billing information
Add or remove family members from a membership